The father of quality management, W. Edwards Deming, believed in the use of statistics in the management of quality control in the corporate world. The need for a working understanding of basic statistical principles is at the heart of Deming's teaching. "Statistical theory has changed practice in almost everything [in business].”
Composing music was one of his many talents, and when thinking of the difficult-to-sing national anthem, he created a clever metaphor for the work process:
- Don’t blame the singers (workers) for not hitting the notes
- The song (system) is the problem
- Instead, rewrite the song (fix the system)
If you are having trouble meeting your company goals, don’t necessarily point a finger at the workers; the problem may well be your system.
ASQ: American Society for Quality
http://www.asq.org/about-asq/who-we-are/bio_deming.html
1 comment:
I think this issue definitely hits home for UD. We have some really talented people, but have to deal with poor legacy systems and practices.
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