Identifying Key Processes

Knowing which of your processes are truly key to the success of your organization takes a bit of analysis.

Four questions can be used for identifying key processes:

Ask yourself:

1. Which outputs are of the greatest importance to our customers?


2. Which processes produce these outputs?


3. Which processes are most visible to our customers?


4. Of the processes identified in response to Questions 2 and 3, which seem to have the greatest potential for improvement?

Once you have identified your key processes, you will be well on your way to serving your customers better, and growing your business!