Six-Step Process Improvement Model - Introduction

There are several related modern business methodologies that outline the stages for improving processes.

In the weeks ahead, we will explore one such methodology which incorporates the following steps:

1. Defining the problem in terms of the process
2. Identifying and documenting the process
3. Measuring performance
4. Understanding why
5. Developing and testing ideas
6. Implementing solutions and evaluating

As with all things, it is important to know where you are going, and how you are going to get there.